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MyChart Log Out and Time Out Problems
If you are experiencing problems such as being logged out immediately after logging in, an extension or add-on in your web browser may be causing problems with MyChart. Use the links below to learn how to disable extensions and add-ons in some of the most popular web browsers.
If disabling extensions and add-ons does not resolve your problem, try clearing "Cookies" in your web browser using the instructions below.
Finally, if you are still having problems, try installing a different web browser. There are links below to download the latest version of each web browser.
Select a Web Browser
Internet Explorer
Disabling Extensions and/or Add-ons
- Open Internet Explorer
- Click the Tools icon located at the top right of your browser. It looks like this: .
- In the Tools menu, click "InPrivate Browsing" or "Safety > InPrivate Browsing".
- A new window will open in a "Private Browsing" mode in which "toolbars and extensions are disabled by default."
- Visit this site in that window. You can copy this hyperlink and paste it into the address bar of that window: MyChart
- Learn more about InPrivate browsing at the Microsoft web site.
Clearing Cookies
- If disabling extensions and/or add-ons didn't work, try clearing your cookies using the instructions at the Microsoft web site.
- On that page, there is a drop down menu towards the top right that lets you change the instructions based on the version of Internet Explorer.
Download this Web Browser
- Need the latest version of Internet Explorer? Get it here.
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Google Chrome
Disabling Extensions and/or Add-ons
- Open Google Chrome
- Click the Menu icon located at the top right of your browser. It looks like this: .
- In the menu, select "New incognito window".
- A new window will open in an "Incognito" mode in which "all extensions have been disabled."
- Visit this site in that window. You can copy this hyperlink and paste it into the address bar of that window: MyChart
- Learn more about Incognito mode at the Google web site.
Clearing Cookies
- If disabling extensions and/or add-ons didn't work, try clearing your cookies using the instructions at the Google web site.
Download this Web Browser
- Don't have Chrome but want to try it out? Get it here.
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Opera
Disabling Extensions and/or Add-ons
- Open Opera
- In the menu bar at the top of the window, click File > New Private Tab.
- A new tab will open in an "Private" mode and by default, extensions do not interact with private tabs.
- Visit this site in that private tab. You can copy this hyperlink and paste it into the address bar of that window: MyChart
- Learn more about extensions and private tabs at the Opera web site.
Clearing Cookies
- If that didn't work, try clearing your cookies using the instructions at the Opera web site.
Download this Web Browser
- Don't have Opera but want to try it out? Get it here.
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Mozilla Firefox
Disabling Extensions and/or Add-ons
- Open Mozilla Firefox
- Although FireFox has a "Private" mode, Firefox does not disable add-ons by default in private mode. Instead, you must restart the browser in a safe mode.
- Click on the "Firefox" button, and select Help > Restart with Add-ons Disabled.... Or if you are in Menu-On-Top mode, select Help > Restart with Add-ons Disabled... from the menu.
- FireFox will restart and prompt you to "Start in Safe Mode" or "Reset FireFox". Choose "Start in Safe Mode" to temporarily disable your add-ons.
- When the browser restarts, visit this site in that window. You can just click this link in that window: MyChart
- Learn more about Safe Mode at the Mozilla web site.
Clearing Cookies
- If that didn't work, try clearing your cookies using the instructions at the Mozilla web site.
Download this Web Browser
- Don't have FireFox but want to try it out? Get it here.
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Apple Safari
Disabling Extensions and/or Add-ons
- Open Apple Safari
- Although Safari has a "Private" mode, Safari does not disable add-ons by default in private mode. However, Safari has a very simple setting to turn off all extensions.
- Click on the Tools icon. It looks like this: .
- From the Tools menu, select "Preferences..."
- In the "Preferences" window, select "Extensions" and choose the "Off" option.
- Now you can just click this link to reload this site with extensions disabled: MyChart
- Learn more about managing extensions in Safari at the Apple web site.
Clearing Cookies
- If that didn't work, try clearing your cookies using the instructions at the Apple web site.
Download this Web Browser
- Don't have Safari but want to try it out? Get it here.
Example
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