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MyChart Log Out and Time Out Problems

If you are experiencing problems such as being logged out immediately after logging in, an extension or add-on in your web browser may be causing problems with MyChart. Use the links below to learn how to disable extensions and add-ons in some of the most popular web browsers.

If disabling extensions and add-ons does not resolve your problem, try clearing "Cookies" in your web browser using the instructions below.

Finally, if you are still having problems, try installing a different web browser. There are links below to download the latest version of each web browser.

Internet Explorer

Disabling Extensions and/or Add-ons

Open Internet Explorer
Click the Tools icon located at the top right of your browser. It looks like this: .
In the Tools menu, click "InPrivate Browsing" or "Safety > InPrivate Browsing".
A new window will open in a "Private Browsing" mode in which "toolbars and extensions are disabled by default."
Visit this site in that window. You can copy this hyperlink and paste it into the address bar of that window: MyChart

Learn more about InPrivate browsing at the Microsoft web site.

Clearing Cookies

If disabling extensions and/or add-ons didn't work, try clearing your cookies using the instructions at the Microsoft web site.
On that page, there is a drop down menu towards the top right that lets you change the instructions based on the version of Internet Explorer.

Download this Web Browser

Need the latest version of Internet Explorer? Get it here.

Example

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Google Chrome

Disabling Extensions and/or Add-ons

Open Google Chrome
Click the Menu icon located at the top right of your browser. It looks like this: .
In the menu, select "New incognito window".
A new window will open in an "Incognito" mode in which "all extensions have been disabled."
Visit this site in that window. You can copy this hyperlink and paste it into the address bar of that window: MyChart

Learn more about Incognito mode at the Google web site.

Clearing Cookies

If disabling extensions and/or add-ons didn't work, try clearing your cookies using the instructions at the Google web site.

Download this Web Browser

Don't have Chrome but want to try it out? Get it here.

Example

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Opera

Disabling Extensions and/or Add-ons

Open Opera
In the menu bar at the top of the window, click File > New Private Tab.
A new tab will open in an "Private" mode and by default, extensions do not interact with private tabs.
Visit this site in that private tab. You can copy this hyperlink and paste it into the address bar of that window: MyChart

Learn more about extensions and private tabs at the Opera web site.

Clearing Cookies

If that didn't work, try clearing your cookies using the instructions at the Opera web site.

Download this Web Browser

Don't have Opera but want to try it out? Get it here.

Example

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Mozilla Firefox

Disabling Extensions and/or Add-ons

Open Mozilla Firefox
Although FireFox has a "Private" mode, Firefox does not disable add-ons by default in private mode. Instead, you must restart the browser in a safe mode.
Click on the "Firefox" button, and select Help > Restart with Add-ons Disabled.... Or if you are in Menu-On-Top mode, select Help > Restart with Add-ons Disabled... from the menu.
FireFox will restart and prompt you to "Start in Safe Mode" or "Reset FireFox". Choose "Start in Safe Mode" to temporarily disable your add-ons.
When the browser restarts, visit this site in that window. You can just click this link in that window: MyChart

Learn more about Safe Mode at the Mozilla web site.

Clearing Cookies

If that didn't work, try clearing your cookies using the instructions at the Mozilla web site.

Download this Web Browser

Don't have FireFox but want to try it out? Get it here.

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Apple Safari

Disabling Extensions and/or Add-ons

Open Apple Safari
Although Safari has a "Private" mode, Safari does not disable add-ons by default in private mode. However, Safari has a very simple setting to turn off all extensions.
Click on the Tools icon. It looks like this: .
From the Tools menu, select "Preferences..."
In the "Preferences" window, select "Extensions" and choose the "Off" option.
Now you can just click this link to reload this site with extensions disabled: MyChart

Learn more about managing extensions in Safari at the Apple web site.

Clearing Cookies

If that didn't work, try clearing your cookies using the instructions at the Apple web site.

Download this Web Browser

Don't have Safari but want to try it out? Get it here.

Example

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